While we deal online on available platforms, we may find exclusive deals. Few are genuine deals and some of them are taking an advantage of internet to do scam. I can relate Nykaa Fashion to be one with fake reputation and no actual brand value like its competition Myntra, Flipkart, Ajio and Amazon.
In past 5 years I have dealt a lot in online stores to buy fashion and needed products but never had any issue like what I faced with this pathetic and semi scam brand Nykaa Fashion store online platform.
I bought a product from them on COD on 22jan 2022. This order was delivered to me on 25jan 2022, here I am taking reference of proof from email sent to me via Nykaa fashion. I made a payment via my card and received the package. In few minutes my wife opened the package sent by Nykaa. In my order, I was supposed to get three pc Arrow suite but when opened I found only blazer and trouser but waistcoat was missing so I called Nykaa representative on 18002663333 to report this issue. Then they asked me to send the delivered package image on Support@nykaafashion.com and I did the same. They asked me for 48-72 hours to investigate this matter, till now it feels okay for me.
But after expiring 72 hours I sent them an email again but the same 48-72 hours same format email was sent to me again from their representative which was a little unethical.
I sent them an email again with harsh words then also the same 48-72 hours formatted template email sent to me from their representative. Today I received an email that my order was delivered properly according to them and they cannot do anything to resolve it. This time they played me.
This brand does not have reputation to fix consumer grievances. They only know how to sell but customer service is at below standards. I have been billed with different online platforms but reputed brands take customer care at top priority which enhances trust doing business but Nykaa has dishonest approach. I may file a complaint related to it. Consumers have few other options too and now I want to try them as well. May be this is small issue for Nykaa but small can raise to big.
I do not recommend this company and its trade to anyone. In scam terms they are like we see ads on insta and when it delivers to you then you get to know what you have got and that is nothing value for money. In India we have low data plans and internet is in reach which makes brand to flourish but these brands give a negative impact on society and e-economy of India.
I do not trust Nykaa Fashion, I hope whosoever read this review will also feel my pain and may not deal on their glittering offers which may not be same in actual. I am attaching screenshot of my emails with Nykaa Fashion which can be used as a proof of undelivered service.
My order number NYK-4482006-9883107
My ticket number 6430921474
Nykaa is bullshit.