OCTA is working closely with MouthShut.com to enhance customer satisfaction.
I’ve had an extremely frustrating experience with OctaFX’s deposit and withdrawal process. Depositing via UPI methods like GPay, PhonePe, or Paytm often fails, with transactions being flagged as scams or frauds. This is a major issue since many users don’t have access to internet banking. Many users lack internet banking, and those who deposit through another account face issues during withdrawals. OctaFX cleverly demands bank statements for withdrawals, although they don’t require them during deposits. Worse still, when users try to withdraw, OctaFX cleverly introduces new hurdles by demanding bank statements for verification—something they don’t require during deposits. The platform seems to exploit this to block withdrawals. These practices raise serious concerns about customer trust and privacy, and I believe it’s time for RBI and SEBI to intervene and ensure the platform follows fair practices. Many users are now experiencing delayed or rejected withdrawals, making OctaFX unreliable. I urge others to be cautious when dealing with them, as transparency and fairness seem to be lacking.