Hi Myself Raju.
I had placed a cab request through OLA cabs on 4Jun’14 for a drop till Chennai Airport and that request was made for 5Jun’14. The very next day I got a call from OLA cab driver inquiring me about by pick up point, which rather I have mentioned clearly at the time of placing my request, still I have explained very clearly to that cab driver. The driver after collecting the details informed me that he would not be able to help me out since he is too far from my place and he has asked me to inform OLA. I was surprised and managed to call OLA call center and inform them about this, the call center executive apologized for the same which is a regular routine story. Later he has confirmed that he would arrange an alternative with in few minutes. Post 30 minutes I got a call from another cab driver and the same story repeats. He also informed me that he would not be able to drop me to the airport on time since he is too far from my place. Again I have called OLA contact center and informed them. Finally understood the fact that I am going to miss my flight, I took a rick and managed to reach airport but by the time I have reached airport, my flight has departed. Would never suggest OLA cabs to any one and people who believe them would be wasting their time and energy. People with out professionalism.
Sincere message to OLA cabs is first you understand what the customer requirement is and then start giving service. With this kind of attitude I don’t believe you guys(OLA) could survive in the market. Who is going to bear my loss? Will the OLA management pay for my loss?