I just had a word with your call centre team probably for the 6th time, in continuation to my raised issue today-
No one turned up for my reservation for 5:30pm, I got the non turn up/ cancellation message at 9:20pm, post my call to your contact centre.
I would take this case up in the consumer court for customer harassment and loss due to poor service at your end.I have incurred extra 1500 Rs from my pocket for emergent travel as I was about to miss my flight bound to Jaipur.
Now at Jaipur I am waiting for another ola can to turn up, which is as expected late again, another example of poorly handled services. If not taken up seriously and timely I am going to Place this as an article in all public forums, social media sites.Take prompt and timely action to close the issue in an amicable way.Would wait for the revert till eod 24th Oct-14.I have all my call records, snapshots of your old application as proofs to support my claims.
Mohit Lamba
9999323444
Sent from my iPhone
On 22-Oct-2014, at 19:17, Mohit Lamba wrote:
Hi,
I am yet to get my cab against booking time of 5:30 pm, it’s 7:15pm when I am writing this email.
I want refund of my ticket charges and compensation for harassment due to highly inefficient and poor OLA cab services to a vintage customer for no fault of mine.
Mohit Lamba
9999323444
Sent from my iPhone
On 22-Oct-2014, at 17:59, Mohit Lamba wrote:
Hello,
WRT my cab booking done with OLA 2 days back for today @5:30pm, I am writing this to bring to your kind notice that
a) I was allocated with a driver @ 5pm,
On calling the driver he abused OLA and said these guys are fools and I m not doing the pick-up.
B) I called OLA with a wait time of 8 mins to inform them on the issue.
C) I was allocated with a new driver, the driver called and said I would be late and your pickup is for airport, please call OLA and book new can.
D) I called OLA again with wait period of 8 mins and the representative kept my call on hold stating that he was confirming it with the driver and while on hold, my call was disconnected.
E) writing this email I have dialled and on hold again, connected with Zeenat- 5:54pm.
I have a flight to catch and should be @ the airport by 7pm latest.
With 2 days of advance booking and advance payment in OLA wallet, I don’t expect this kind of service.
For customer delays you charge them, how about cost of your delays and consequences of delays to customers?,
I would take this up in consumer court:forums for loss and harassment caused.
I need detailed investigation and report on my case.
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Ola 3.0.5 on iPhone7, 2 running iOS 8.0.2(Ola user mohit12341@gmail.com)
Mohit Lamba
Sent from my iPhone