I had a horrible experience with Ola. My customer ride number is CRN5248168037
I was traveling alone and had to go to Apollo Gleneagles Hospital. I gave the right location but the driver dropped me off at a completely different location. I tried calling customer care almost 10 times but I couldn’t get connected. I even raised a Security concern from the Ola app during the ride but I got a call back from the Security desk almost 1 hour after my trip ended. After the driver dropped me at a totally different location I had to pay him ₹250 and then had to take another cab to reach my destination. Later when I finally got connected to the customer care agent she said they can’t do anything if the driver dropped you at the wrong location it is Google Map’s fault not theirs. I said I want a full refund because this is their App’s issue but she said we can’t give you anything and started shouting and arguing with me. I am never booking an Ola again and would advise everyone to do the same.