My self Alok Goyal. . before 1 month I was regularly taking Meru cab from last 5 years and everytime I received cab before time.
Someone refer me to your cab and I started to take the same from last one month. Yesterday on 26.10.2014 26.10.2014 21.10 PM I Ordered Sedan can for 27.10.2014 at 6.15 AM vie Booking ID CRN 13628854 for Airport Drop and I received confirmation of booking from your side.
As everyone know that Airport drop is very sensitive because anyone have to catch flight on time.27.10.2014 I received msg for cab details in which instead of Sedan you give detail of Mini Cab(Driver Name: Pramod Mob no 09212894156 Wagnor DL 1 RT 1663). I have checked for track the cab details and found that in next 10 minute cab was not moved from the location for pickup. I have called up the Driver 3 times but he has not picked the phone.
I have called to OLA customer care also the same has not been answered. When I checked the another cab available at nearby at that time on MINI cab is also showing when I ordered the same at that time also the same cab driver details came. So I have cancelled the first booking and as per second booking cab to be reached by 6.08 AM but the same instance again happen and Driver dont pick the phone neither cab Booked.
In emergency I booked Meru but due to delay by OLA I could not able to get the flight to Pune Now I Think that this is the biggest mistake of My life that I Have trust on OLA cab. Because of you I lost approx 10000/- rs as well as mentally problem also from due to office not reached. After than for lodging the complain when I call to your customer care at that time I shocked that your customer care officer is dont have courtesy to give the answer. After 5 minute when he picked the phone and he cut the phone when I was logging the complain.
Now I am totally frustrated with your service and I am going to Consumer court for the same . Further I have mailed my complain to OLA team on Support@olacabs.com before 2 days also registered complained through call center 2 times but no response has b een received from their side because this company dont trust on customer satisfaction. dont ever go with this CAB.