*Mail I sent*
Dear Ola Team,
I started using your service last week when I needed a ride(and I regret it, big time).
I added some cash(400 rs) to my Ola account to use the comfortable wallet service, but I did not feel the comfort anytime.
Since, either the cash from my account was not deducted properly or the driver was not ready to accept cash through. Ola wallets(I seriously don’t know why you guys have this service if its not santoshkr80 work).
17th Sep 2015, I booked auto and also added 400 rs to my account to aishwaryasingh23 through my wallet but it was a failure, I had to go to an ATM to withdraw cash and I nearly missed my flight, I called the Ola customer care but it was of no use all they said was "Sorry We can’t help you".
I had a ride booked for 21st Sep 2015, during which I had around 475 rs cash in my Ola wallet, but still there was no use. Only, 85 rs was debited from my Ola wallet for the 185 rs ride and again I had to aishwaryasingh23 100 rs on hand, I called the customer care regarding this and I was shocked when they said I had zero balance in my account and that is why the whole amount was not taken from my Ola wallet. At this time I had around 391 rs in my Ola Wallet
I am fed up with this service and the Ola App.
I would really like to have my cash back, since I do not want to prefer Ola for my future rides or to my friends.
Please find the attached the requested proof’s.
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*Mail I sent*
Its been 3 days and not even a single reply from you support team.
I would rather start using Uber
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*Mail they sent*
Ola,
Thank you for reaching out. We apologise for the delay in response.
We appreciate for providing us with the screenshots. We are sorry to learn that you had a bad experiences with us. We apologise for the inconvenience caused. Having checked our records, we can confirm there is no balance on your account. To help us move things further, we request that you provide us with the transaction ids, email or sms confirmation of the transactions and also let us know the medium of the recharges done. You can forward us the details to the email address mentioned below.
We look forward to your response, .
If you have any further queries, please do not hesitate to contact us on 33553355( please prefix your STD code) and you can also email us at support@olacabs.com.
Regards,
P. Sendamil Selvan
Customer Support
Olacabs
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*Mail they sent*
Ola
Thank you for reverting.
We regret the inconvenience caused to you. We shall forward this to the concerned team and shall get this checked.
If there’s anything else we can help you with, please feel free to contact us on 3355 3355(please add your city code before the number). You can also drop us an email atsupport@olacabs.com
Regards,
Harish Kumar K
Customer Support
Olacabs
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*Mail they sent*
Thank you for reaching out. We apologise for the delay in response.
We appreciate for providing us with the screenshots. We are sorry to learn that you had a bad experiences with us. We apologise for the inconvenience caused. Having checked our records, we can confirm there is no balance on your account. To help us move things further, we request that you provide us with the transaction ids, email or sms confirmation of the transactions and also let us know the medium of the recharges done. You can forward us the details to the email address mentioned below.
We look forward to your response,
If you have any further queries, please do not hesitate to contact us on 33553355( please prefix your STD code) and you can also email us at support@olacabs.com.
Regards,
P. Sendamil Selvan
Customer Support
Olacabs
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*Mail they sent*
Thank you for writing to us.
I apologize for the inconvenience caused to you. As we check Rs.391 is present in your account. Kindly check and write back to us. We are working on everything possible to ensure that situations like these are minimized. We thank you for your understanding.
If there’s anything else we can help you with, please feel free to contact us on 3355 3355(please add your city code before the number). You can also drop us an email atsupport@olacabs.com.
Regards,
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*Mail I sent*
Just return my cash, I am fed up with your service ……………………………………………………………………………….
*Mail they sent*
Ola
Thank you for writing in.
This email is regarding your Ola Money.
We understand that you would like to get your Ola money refunded. We are sorry to inform that we may not liable to refund the remaining amount from your Ola wallet to you by cash. Just to let you know, the balance does not have an expiry; thus, it can be used for the upcoming rides as per the Ola policy. We humbly request you to do the same.
We hope this clarifies matters.
If there’s anything else we can help you with, please feel free to contact us on 3355 3355(please add your city code before the number). You can also drop us an email atsupport@olacabs.com
Regards,
Nathan
Customer Support
Olacabs
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*Mail I sent*
I know that I can ride your cab anytime, the problem is I don’t like your service and the cab’s which you provide.
The cab driver was not at all ready to receive money via ola wallet, he intentionally closed the trip at the destination so that I have to aishwaryasingh23 him through cash and the support you guys provide was more pathetic than the cab driver. The cab driver said he doesn’t want ola cash, and your support was saying that I had 0rs in my account when I had around 391rs.
"What kind of a service is this?"
And I can easily feel that this mail means nothing to you guys, but let see.