This is about CRN # 14692236. OLA made my worst nightmare come true, when they did not show up on 6th Nov, inspite of a driver assigned to me just 45 min prior to the pick up. When called, the driver informed me that his machine has conked off, and inspite of being just 3-4 km away from my home, he cannot come as he has just finished a shift. When I contacted OLA directly, the CSR accepted the goof up and expressed her inability to book any other cab before next 30 min.
It was one of the most important day for my 9 yr old as she was shooting for her 1st movie with some big stars and she had a bad start only and only due to OLA. To add to the mayhem, I recd a msg in the evening that the "my Booking was cancelled as per my request". I highlighted this to OLA the next day. The CSR who spoke to me on 7th Nov, appeared sincere in his talks, however even he has failed to fulfill his promise and I never recd any apology from any of the Supervisors. WOW, some way of running a branded company.
I am 110% convinced of not using OLA for the rest of my life and discourage anyone who comes across me trying to book with you. THANK YOU FOR NOTHING OLA