It was a real absolute terrible experience with Ola Cabs on this trip. the cab service has let loose loads of rash and untrained drivers on the streets.
The driver in Delhi were very polite but did not know the way to the airport from India International Centre(Lodi Estate) and in Kolkata, .
An Ola Cab driver banged into my mother`s car on 7 January 2016 at 5:40pm on the approach to Bidhan Setu near Gariahat. Traffic was moving slowly and there was no reason for this damage to our car except the Ola Cab driver`s rash and inexperience driving. We were headed to an important function and could not report the incident to the police then.
But took the number: WB 25F 7383, called up the Ola number just after 8 and was told that we will get a phone call within 24 hours. It did not come, called again the following day and was told that the call will come by 6 that evening but did not happen. Called again after 6 and insisted on speaking to the supervisor. Well, he did come after a long wait and said that Ola was not going to take responsibility because their driver had "denied" the incident. Difficult to come across a more unethical and irresponsible company.
The company is providing a better experience to the customers so t is very crystal clear that the service is going to be harmed by this behaviour of the company. otherwise everything is good the ease of booking is very fine there is no problem at all the app is also designed in such way that it benefits the customers. low farrs is one of the extra beneficial point of the company it takes only rs99 for the first 4kms and then it is only rs 9/km now initially it was rs 12/km and the company also takes waiting chaarge for every minutes which id rs1.25 the cabs are also very well in condition all cabs are mostly new cabs and are very comfortable and the cabs are also very clean and neat but there is a one big problem also that the price are not the same always. but the only problem is the drivers are mostly not trained and they misbehave. they dont have manners if only the drivers behaviour changes I will give 5 star to ola cabs service.