I am not sure what exactly happened today with my booking but this is for sure that I wont be relying on Ola Cab service ever. I have booked a cab on call, mentioning clearly and confirming multiple times, for a pickup at 7:15 am.
At 7:00 am, I got a missed call from driver. I called back only to get to know that he has been informed very late so he cannot come before 8:00 or 08:15 am. I am not really sure that is truth, as I cannot expect such unprofessional attitude by Ola Cab personals to inform the driver at the nick of time, even though I booked the cab at least 10 hours in advance.
This was on an urgent basis so I had to go for other options which indeed was troublesome. The Ola Cab CSR did arranged for another cab, which "I was promised again, to reach at 7:30am max". I do appreciate that however I was not in condition to take chances.
This was my second time that I have used the service and till today morning, I was recommneding others to use Ola instead of other regular Taxi services.I am afraid this has completely changed. YOU SIMPLY CANNOT RELY ON OLA CAB.