Of the many times that I have used Ola cabs in Kolkata, two experiences have been pretty much uncalled for.
I was not taken to the destination since the driver did not know a prominent place and then I had to spend double in taking another cab, which smelt of food and pan masala.
Complain to Ola #10795846 elicited a very nonchalant response. Something that is akin to committing harakiri in a service industry. Ola is managing its fleet well but I wish their attitude towards customer service is a tad more professional.