We booked for a Ola Prime(Grey Prime innova TN 22 CF 8674 BASKARAN 8939164077) on 25-Sep-2015, Friday 11.30pm(for pickup from Chennai Airport. We received an Innova on time and While we 4 persons(Age about 60+) were about to board the vehicle, our luggage was kept at the back folding the seats where it will accomodate 2 persons and mentioned that we need to pay Rs.100 extra for luggage and also to talk to Ola office if any concerns.
We spoke to Ola office and a person told that no extra charge is levied for luggage hence we boarded the cab.
We reached home and again he demanded and misbehaved for the extra fare, while called to customer support again it was told some drivers might demand and we paid since we did not want any argument at midnight. The driver asked us to pay Rs.486(Rs.386 Bill amount+Rs.100 for luggage). While we reached home, we were shocked to see that the bill amount was only Rs.186 and that driver got extra Rs.300 from us and cheated. We called Ola again and after a long long argument they told will refund Rs.200 as Ola Money and today’s date is 28-Sep-2015 and we dint receive the money until now for which we are calling again and again spending our balance.
People please.! never use OLA and get into trouble like us!