Today I booked a Ola ride for travel by relatives of mine who are senior citizens, and I have loaded Ola Money so that they need not suffer for lack of change. When the ride was completed( CRN480632223), my Ola money account was debited by Rs 122. However, the driver also had collected the amount in cash from the passengers. this is a blatant act of cheating by Ola / its drivers. this is the second time it is happening for me. Such acts by the drivers make us lose faith in the company and its services. It clearly shows lack of control by the company on its drivers.Such cheating is more when the passengers are senior citizens.
Also the drivers tend to cancel the trips which are confirmed and Ola also charges cancellation fee for them. I had a bad experience of 5 cancellations by drivers out of 7 bookings in last 24 hours and had to use the services of uber. The drivers also cheat by saying that the location shown to them is wrong and ask us to cancel so that they are not penalised(we get penilised with cancellation charges for them cancelling the trips)
Ola should take proper measures to curb the misdoing by the drivers and improve the customer experience better