This is to put to notice that I Rahul Chokhani was flying from Kathmandu, Nepal to Munich, Germany from Oman air on 29th September 2019. After boarding my flight from Nepal with no objection shown by any Oman air staff while boarding or even before when booking & rerouting my tickets(earlier KTM- Athens- KTM to KTM- Munich & return Athens- KTM) regarding me having Schengen visa from Greece Embassy and not German Embassy even as my return was from Athens, Greece and I had a confirm flight tickets booked from Cologne to Athens. Even though this is my 3rd time traveling to Schengen Nation, 2 times previously with Spain & France Embassy issuing the visa.
After I reached muscat at 12 PM Oman time and had 2pm flight to Munich, while boarding they told me that I can’t go to Munich as I have Schengen visa from Greece Embassy and said they need to check with Germany Immigration for the same. Even when I said its alright I can go to Athens instead if going to Germany was a problem they said no and told me to wait. They made me miss that flight and on top of that made me stay in Muscat airport for 24 Hours with no accommodation provided whatsoever and very rude behaviors from most of the staff. I showed them my previous visa of Schengen as well but they didn’t respond properly for anything.
After a tiresome 20 hours stay they informed saying I can’t go to Munich or Athens even though I have a valid Schengen visa and made me return to Kathmandu with no proper explanation & proof given and with inhuman treatment.
This has just not caused me a big mental strain but also a big monetary loss due to loss of my hotel bookings in Germany and my flight from Germany to Greece because of Oman Air. Even me having valid visa and ticket for my destination they denied me entry and if this is not allowed then I should have been stopped while checkin or boarding in Kathmandu airport by Oman air representative or at the least should have been warned by the reservation officer who rerouted/booked my flight.
I demand compensation just not for my monetary loss but the mental torture I went through because of Oman Air and its representative and I want them to take serious action for the same.
My booking details:
Booking reference: ATHDVC
Passenger Name: Rahul Chokhani
Passport Number: 11492361
Old passport number: 07777233
Flight from Kathmandu to Muscat: WY0332 29th September
Flight from Muscat to Kathmandu: WY0335 30th September