Chetan Bhagat had scripted a classic called Five Point Someone and I took up One Night At the Call Centre with Great Expectations but mind you all my expectations fell flat.It is narrated from the viewpoint of Shyam a call centre employee.He and his team work as agents of Western Appliances and the story revolves around Shyam, Vroom, Military Uncle, Eesha, Radhika and Priyanka and their irritating manager Bakshi and ofcourse God.The story is about one night where everything goes wrong for everyone.Military Uncle is chided by his son and everyone undergoes such agony that I would want you to read the book to find out.God comes calling when they are facing death right in the face and provides a solution that really shocks the reader.Chetan has literally made a murder of a story here in the epilogue.Go read if u want to read a lcklustre book.Then Bakshi throws tantrums and Vroom and Shyam decide to leave Connexions - the callcentre and go away after teaching Bakshi a lesson.it ends as to how the lesson is taught.