Very Bad experience with One Assist. They are only bothered about getting their Sales targets but no assistance when approaching them.
Last year they had activated my Insurance plan without informing me & since I was not in India could not follow up with them. So I accepted the contract from 3rd May18 to 2nd May 19.
Regarding renewal of the contract I receive a mail on 17th Apr19 informing that the charges will be auto renewed on the respective date. I sent them a reply (happytoassis@oneassist.in) informing that I do not want to renew the contract. I sent 3 reminders but did not receive a reply from them. I then called them on 30th Apr19 and informed that I will be discontinuing the services. I get a mail on the very same day that my cancellation is in progress.
Today they again ring me & inform that the contract has been renewed wef 2nd May 2019!!
On checking they tell me that I should have called them 45 days before the expiry & it is not possible to cancell now. The email they say iswrongly sent on the server even though the same email address reflects on the footnote of their email - We are 24x7 available for you - (Refer photos below)