My experience with Onida is very very bad... I have bought Onida DVD player DFX5990, with in a week The Batteries of the remote got discharged So I replaced them with new ones, But the new batteries also discharged in 2 days to my shock!!.. My father went to Onida service center in nungambakkam, chennai, they did repair it with in fifteen minutes, but still problem did not get fix, after a week again my father went there, they said they will replace new remote but no stock now. So asked my father to come after a week, week later when he again went people there said no warranty for remote.
But after some time they took the remote and asked my father to come with DVD player also so that they can match remote software with Player software. Finally while leaving service center they added.. "Try to Call in phone and then come to service center while you come with player" Is this how Onida treats its customers. This is my first onida product and it has been very very poor service.
I tried to give the feedback on service in onida’s website but site is not working properly. I have contacted through response@onida.com So onida has sent a service engineer to my house and my problem got resolved.
Since I have e-mail access my problem got resolved, but imagine if I don’t then I think I had to roam so many days to that service centre...... I have chance to go outside only in week ends but if these people do like this how can people like us get the justice. **For Every simple thing(such as remote) if we escalate to response@onida.com then what for the service centers are? our first contact should be service centers then should be head office, since I am not happy with service center I went to escalate to ONIDA Management.
Also This escalation is not available to non-internet users(pity them).
Thank god atleast I have net access and aware about sites like mouthshut.
*I have T.V(not onida) it is 8 years old not even a single problem reported but its’ remote troubled once and the service people gave a very good response, they solved problem in a quick time (within half-hour).
I am not expecting ONIDA or any other companies to give a 100% defect-less products but if at all some defects are reported why are service centers not ready to give good service....