I had bought 3 Onida split a/cs a little over a year back. The initial glitch was the installation was not done well as there was some water leaking whenever rain came. Then the cooling was not uniform across the room. Then it had minor problems such as water leaking out from the a/c. We had to follow up several times for the service technician to come. Now warranty is over as it is past 1 year since I bought and one a/c is NOT WORKING for the past 2 months and I had tried ALL MEANS - calling up the customer care who DIDNT care, the service technician / supervisor who actually didnt deliver the service and to the contacts in the website(https://onida.com/contactus.aspx) who didnt respond.
The salesman had recommended to buy LG/Samsung. But just because I liked the ad(instant cool and some saving rupees display) and it was an Indian Company I bought 3 a/cs. It is the most idiotic decision as their service is just intolerable and pathetic.
We raised a complaint earlier in August for which we dont have the complaint number. There was no response. So I raised again a new complaint on Sep 20th.After following up several times with the service centre, The service technician came and said there is a problem with the coil. Then he took a few days to turn up with the coil after several followups. After checking with that, he said it is not the problem with the coil. It is the problem with the board. I contacted several times Thiruvenkadam 9940128565 regarding this and he said the board is not in stock and will replace when he gets it. After several followup, noone turned up. When I followed up with the customer care on 17-Oct-11, he is cooly giving me a new complaint number. I asked what happened to the old complaint. He said the technician has cancelled the old complaint. For which my obvious question was WHY? He said I should ask the service centre for this. He said he had no clue about the history of the call. I dont understand what kind of ticketing system ONIDA is using to track customer complaints. Even the most lame ones has the history of the complaint and resolution. The "customer care" executive was not even remotely apologetic or sensitive to the issue and was talking in quite a cold tone. Why do they run a CUSTOMER CARE, when they actually DONT CARE A DAMN ABOUT THE CUSTOMER?When I called, the customer care executive cut the call, the moment I asked for escalation. Second time when I called, the second customer care executive "Dinesh" said the escalation officer has not come to office. What kind of customer care office are they running? To top it, I earlier got a sms "Greetings from Onida Service. Hope our product is functioning at fullest satisfaction. We introduced attractive Extended Warranty Scheme to avail call 044-39889000". Is this some kind of idiotic joke? Ofcourse I am completely dissatisfied with their product. I am now stuck with this not working a/c as their spare is still not available for the past 3 months and those idiots wont even respond properly.