I purchased the 1.5 T W18GM along with Premier Stabilizer from ChellaMani & Co, Chennai on 28th April and the AC reached my home at 7 PM same day, but without the Stabilizer. I asked the delivery guy where is my stabilizer, the reply he gave is "I think I forgot it" so called the store guy multiple times to get the stabilizer before the Onida Technician (who fixes the AC) comes home, but after 4 days the guy requested me to come to the shop and collect the stabilizer. I did that too.
Again I was waiting for the Onida Technician to fix my AC. No one turned up. I called the store guy atleast 10 times and Onida Support Phone no. either says "the number is not active" or it just rings with no one there to pick the phone. After 7 days, I fixed my AC today with another technician from different brand who came to fix AC for my neighbour. Even though the product is good, the service and customer support is very poor. I will never recommend ONIDA.