At time of initial selling their agent will call you and say everything will be taken care by our advocate once you pay. From legal notice to filling case in court and fighting for you.
But once you pay they will take complaint from you and copy paste it and send to opposite party. Now for every step they will demand more money.
If you complaint and write negative reviews their escalation team(Mr Fardin or someone) will call you and convince to delete reviews and once you delete then again forget to get any response from them.
I am a user and its my personal experience.