I have always ordered stuff online. And have never been cheated except for a few on ebay but then ebay refund policy is great too. But urban touch has been my so far theee best experience. I had ordered a simple nail buff and a very small makeup kit. I had expected them to send it in a wrapped plastic or something like snapdeal and ebay do. But I was amazzed to the that extremely awesome looking package. The efforts show how sincere they are in serving. And I got my order in like 3 days thats the fastest! Its a must try.