Online has become a craze nowadays. Most of the people buy online product because they seems to then cheaper thsn popular brands.
The online people never sell popular brands and the brands they sell never become popular. They create hype in public mentality that the item they sell are no less than popular brand and they perform even better at the same cost.
For example I was in need of a tablet. On inquiry I found that Samsung tablet cost more than Rs.8000-00. Then I watched Homeshop 18 Channel. They were selling BSNL Penta tab for Rs5000-00 with all features.
They made me to believe that paying 8000-9000 for Samsung etc is a waste. I ordered Penta tab. On the first day itself I realised that It was not of that quality. It started giving small troubles and finalluly after one months stopped even opening. They had told they have customer service centre all over India.
Astonishingly there are only two service centres in Karnataka i.e Mysore and Tumkur. At Tumkur the CSC Atharva Communication told me that he only forwards the product to Delhi and we should not bother him if he is not come back even after two months as already happened with many customers. Then I spoke to Homeshop people.
They said if the item does not come back within 15 days I should write to them with a copy of computerized receipt given by CSC. I did it. Since then 75 days are over and I am doing regular correspondence and that reply and sometimes call me also saying that complaint has been made and the problem will be solved within 48 hours. But I am yet to receive the item. Even if I receive it the item cannot work as they promise.
What I want to say is that the Homeshop people sell. Mobile products of Datawind spice penta and the like which are not popular and will never be because they cannot perform like samsung micromax geonee etc. People purchase it because they are cheap. Once they realised they succunbed to cheap prices they do not hsve time and resources to fight these people like I am doing. Old leaves fall and new leaves sprout and new people purchase cheap item. Public lose money these online people make money. There is no mechanism to fight these people. I recommend people not to purchase items ehich they have not seen with nsked eyes and tested.