Do not trust the online reviews and book services from Ontime Packers and Movers. I believed the positive review and now I’m suffering. (Attaching my bill for proof)
They will mishandle your household items and damage your valuable goods and then completely ignore your calls.
I recently booked their service to move my household goods from Chennai to Bangalore, and the experience was extremely disappointing. My brand-new mattress and refrigerator were both damaged due to their carelessness.
Here are the key issues I faced:
1. Hidden Charges
I was initially quoted a price(which was already high considering the volume of my goods), but once the items were loaded, the final bill was 30 50% higher due to undisclosed extra charges. These costs were never mentioned beforehand.
2. Poor Packing and Transportation
I specifically requested private transportation to avoid damage and even paid extra for it. I was assured repeatedly that my items would be transported separately. However, during delivery, I discovered that the truck was packed with goods from multiple customers, resulting in cramped and careless handling.
To make matters worse, Ontime Packers and Movers outsource their services to third-party vendors and take no responsibility for damages caused during the move.
3. No Accountability After Payment
They insist on charging for insurance, claiming it protects you against potential damage. In reality, this seems to be just another way to extract more money. When my mattress and fridge were damaged, I contacted them within 30 minutes of delivery. I was told someone would check and get back and that was the last I heard from them.
From that point on, they stopped answering my calls, and the so-called insurance turned out to be completely fake.
Final Verdict:
I will never use Ontime Packers and Movers again, and I strongly urge others to stay away. Don’t fall for their deceptive practices and fake promises. Protect your belongings and your peace of mind by choosing a reputable service instead.