Dear all,
I have an Orange connection around September 2001and since then very frankly speaking, have not faced a single problem with their connection or customer service.. I would like to site some illustrations with regards to my claim.
For all the readers reference, my billing cycle is as follows:-
1) My bill comes around 10th of every month while the due date is usually the 28th of that month. Now it so happened around April 2002, for my March bill it came very late i.e. around 24th March...I immediately called up the Customer Service support number at 4641111...after a waiting period of 10 minutes or so(admitted it was a long time) when I got thru, I enquired the lady about by late bill receipt. She told me to relax about the whole thing, while also telling me that she would send a person to my workplace and also granted a one week extension on my Bill Due date which happened to be 5th of April. I was really happy with that, cos being a month end I was exactly prepared with the bill amount, the person came on the 6th April and I promptly signed off a cheque which was graciouly accepted by the bearer..
2) This second episode just happened a fortnight ago folks. My Bill Due Date was 28th of March for the March bill, I deposited a bill cheque of the reqd amount on 27th March from a ICICI ATM counter....I realised later on the 30th of March, that this cheque had bounced cos there was obviously no money in that bank account of mine.. I called the Orange guys on the 31st of March and told them about my goof up..To my appreciation, the Orange lady told me to issue another cheque from another bank, just that they would keep a tag across my account number that I would be paying them by April 1st which they agreed to immediately. I paid the Orange bill on 3rd April and indeed the telephone was NOT disconnected at all nor was any late payment charges levied. I wuld personally recommend one and all for an Orange connection as I felt this was the best private mobile service provider.