Hi,
I want to share my horrible experience with orange.
A GREAT LIE
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I used BPL MOBILE GPRS SERVICE (GOOD)
service for around one year and then I saw the advertisement for orange gprs
being available on its prepaid cards for only Rs.500/- per month. WELL THIS
IS LIE. They will charge you Rs.500/- every time you refill the voucher.
Example, say if you bought your card on 2nd Jan 2004 and then refilled it on
same day with Rs.800/- (around 600 or whatever talk time you get) they will
deduct Rs.500/- for GPRS and then if your talk time expired on 14 JAN 2004
YOUR ORANGE GPRS WILL STOP WORKING. Hey, BUT you paid for 30 days on JAN 2
2004 then it should work till Feb 2 2004 !? Isn’t it ?! No but it doesn’t
work like that, Now you again need to recharge your voucher and pay Rs.500/-
again. Example, if you recharged your voucher on 15 JAN 2004. You need to
pay Rs.500/- AGAIN. The same thing happened to me and when I called orange
customer care again and again asking for explanation on where my Rs.3000/-
talk time is gone in just 2 MONTHS !!!! I never use to call from this phone
and I use this number exclusively for GPRS access !!!!
HORRIBLE SUPPORT
============
Every time I call ORANGE customer care (around 12 to 20 minutes hold time on
every call :’( they told me to email assist@orange.co.in) but THEY NEVER
REPLY. Even after repetitive emails and threatening them for actions they
never reply. It appears they just don’t give damn about their customers and
orange is here to cheat you. I give up because I have already burned my
enough time in this whole process.
HORRIBLE SERVICE
============
Ok, enough crying about my horrible experience with orange. LETS talk
technical stuff. You must be wondering how good is GPRS speed !!. Let me
tell you it also sucks. Normally Speed never goes more then 8kbps
(1kb/second) (BPL GIVES YOU around 20kbps speed normally) and often there
are mysterious disconnection in service (tower single lost or something)
PING TIMINGS (latency) is very high 1000ms (BPL ALSO HAVE SAME LATENCY) and
you can barely use it for average web browsing. Over all its useless unless
you don’t have any other choice. I used it for keeping my messengers online
while away from computer because of unavailability of broad band connection
in my area.
WAP GPRS IS DIFFERENT AND THERE IS RS.100/- per month extra charge for it.
So don’t get fooled you will NOT get WAP GPRS access with this service which
helps you to download cool ringtones and graphics from internet.
CONCLUSION
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DO NOT BUY ORANGE GPRS SERVICE because its not RS.500/- per month. Rs.500/-
will be deducted every time when you recharge and trust me NOBODY will HELP
YOU in case you need to know where your airtime money is lost !!!!!
Bye Bye Orange. I will ovoid ORANGE like plague and will share my horrible
experience with people are the world.