I would be very polite if I would be saying that Yamaha Motors has a totally rubbish customer service in Bangalore. I literally don’t have words to define the type of customer care these guys have in place...pathetic..horrible...lame..18th century..blah blah..
When I bought a new FZ16..in January 2009, I was made to feel like as if they were doing a favor to me by selling the bike. The customer representative was so eager till the time I had not made any payment, that probably a cynic would be tempted to buy the bike then and there. And as soon as I paid them 60k (15k on delivery date), boy you should have seen there arrogance come into life. And finally, on the day of delivery, as expected I had a verbal fight with Orion motors, over the fact that I wanted to see the bike before making the final payment...and they won’t let me...!!!..
Over the last 8 months, I got the bike serviced at Orion Motors - Bangalore (the one opposite forum) 4 times, and each of the time, the bike was not even washed properly, forget about the things which I could not see at that time (like engine tuning, brake oil, etc). And the last time things got really ugly, when I had an argument with the service engineer over the washing issue and the validity of my free service - and I was literally shoved off the office with the service engineer shouting on me from behind.
Absolutely rubbish this stuff. I start wondering what Yamaha does in these cases, as I have promptly given my feedback as "poor" everytime a Yamaha customer care representative has called. But, no changes whatsoever.
I just start feeling that I should rather go back to owning a Pulsar rather than a Yamaha. At least, their service is way..way..way better than Yamaha’s and their customer service is outstanding (I have had days when I have talked for over 2 hours with a bajaj service engineer, and that conversation did not turn into an argument).
Hate to say this, but Yamaha has really left me no option than to become a Baja fan. Yamaha bikes are a definite "yes" over Bajaj’s, but I don’t think any of their customer is ready to loose out on the peace of his mind to a better bike.