On 01/05/2023, Ninety One Company delivered Meraki Ultra E-bike in intact outer box packed with defective front and rear rim with dislodged spokes, scratched side stand in removed condition and scratched left crank ( suspecting some mishap occured on left side of bicycle while in factory) , faulty controller, faulty hub motor cable, faulty headlight, error code defects etc, forcing customer to unknowingly accept the defective items after satisfying himself with the outer box appearance.Both wheels require truing. Hence it is clear that all items intentionally packed without performing pre-delivery checks. Company said that due to stand fitment error committed by consumer, hub motor cable got damaged and I have to pay for it, even though stand fitment is under the scope of work of the company. Company assembly video clearly shows bike unboxing with fitted stand and unless customer pay for hub motor they will not sent free replacement rim as well. Company not replacing defective items or product as such nor giving full refund. Company has not provided assembly guide and user manual with consignment. Company delivered old stock product ( Oct 2022 make) against order in April 2023. Product suspected to be frequently returned in online sale. Company is selling products which require immediate service at service station for making it roadworthy ( at the expense of customer) . Customer care playing delay tactics for redressal of complaint. Company local service not available hence Customer Care people will tell customer to take bicycle to nearby technician for all repairs under warranty . Their strategy is to blame customer or technician for any defects notified as assembly defects, cleverly hiding the inferior quality of their product. Customer care will always speak in an inaudible voice after complaint registration, while prior to selling their voice will be audible. Assembly guide, user manual and assembly video pertaining to a particular model not upto date in website and they shared a common guideline which can cause mistakes while assembling a particular model. Company is not committed to meeting warranty obligations and are not customer friendly. It is like a daylight robbery. A bicycle with defective rims is same as a bicycle without wheels. Hence have only scrap value. Finally, on 18/05/2023, after a lot of mail communications and escalation to customer care and giving deadline to company for redressal, company agreed to dispatch free replacement items and hub motor on payment. When the new hub motor connected same error code was appearing. Company now says controller is defective and consumer has to pay for it. At this point I sent Notice to the company for initiating legal action. Company delivers free controller. Still same error code persisted and now pedal assist not working. So I gave ultimatum to company for refund or replacement. Moral- Don’t trust Ninety One Bicycle company. Never buy from outsoors91.com. Always check and make video during unboxing, if any defect found better ask for refund/ full replacement. Don’t go for negotiation and complaint to National Consumer Helpline/ eDaakhil. On 22/06/2023 I filed a complaint at Edaakhil against the company for deceptively selling products to me. I will update the course of action by court.