I had a terrible experience with 91 Cycles(Alphavector India Pvt. Ltd.), and I strongly advise others to think twice before purchasing their products.
Product Issues & Warranty Fraud
I purchased a Ninety One Enigma 700C Electric Cycle, and within a short time, it started facing serious battery and controller failures. After the motor was replaced under warranty, the cycle began suddenly shutting down while riding, making it unsafe and unreliable.
When I raised a complaint, 91 Cycles instructed me to send the battery for replacement, which I did. However, once the package was shipped, they refused to accept it, falsely claiming damage—without even inspecting it! This clearly shows that they are avoiding warranty commitments at all costs.
Unprofessional & Non-Responsive Customer Support
The company initially acknowledged the issue after reviewing my video proof.
Their representative stopped responding after I sent the battery.
Repeated calls and follow-ups were completely ignored.
Instead of resolving the issue, they kept giving excuses to avoid replacement.
Final Verdict
? DO NOT TRUST 91 CYCLES FOR AFTER-SALES SERVICE. They sell defective products, refuse warranty claims, and stop responding when you need support. If you are considering buying from them, be prepared to face frustration and financial loss.
? Avoid 91 Cycles at all costs! Share this review so others don’t fall into the same trap.