Somethings cant be forgiven. And OYO rooms has just crossed the limits with me.
my parents( in their seventies) were supposed to travel back to india(via delhi), and had a morning flight to Jammu. to ensure their confort I booked a decent room at Hotel The Class, A-282, Mahipalpur, Near IGI Airport Delhi via OYO rooms. OYO send me a nice confirmation email stating that my booking is confirmed.
My parents reached india at 1:30 am, took a cab and repeatly called the hotel on their way to hotel but they didnt response. finally they picked and to my parents horror, hotel told them they know they have booking but they cant accomodate them, and they should go away. They told them to try other hotels( and it was 3 a.m in the morning) and were very rude to them. my parents tried their best to pursuade them but all in vain. They had to spend whole right to look for alternate hotel, in an unknown city, and eventually they failed and came back to airport.
I simply cant understand, how can someone do this to senior citizen. to make the condition worst, when I called them up them refused to comment and told me to do whatever it takes. the best they can do is give me some coupon worth 1/4 of the price of hotel.
I dont care about the cost. it is not about the cost, it is about decieving people and playing with their trust.
I would strictly warn all other people to be aware of these cheaters, and never ever depend on them.
I am planning to teach these goons a lesson for life. I am going to take to the next level be it via lawyer, or consumer courts.