In February 2017, I booked a room in Green park area, Delhi. While making the reservation and paying online through my bank SBI through their mobile app, I got an error message from OYO although the bank showed that the money of around Rs.3000 had already been transferred.
Since I was in a hurry, I thought that the room booking is important. If the transaction had not gone through, then my bank would reverse the amount and attempted a second payment via Freecharge wallet. This time the transaction was successful.
To my horror, I realised that my SBI transaction also had successfully reached the OYO account. When I called their helpline, they claimed this transaction was not successful and asked me to check with my bank.
I filed a complaint in SBI branch. They investigated and indeed confirmed that the money had reached OYO.
Since February, I am running around, having written at least 25 e mails, 30 phone calls and reminders- but to no avail.
While I know that OYO is a company in red like their symbol, this organized loot is something to be condemned. If OYO needs money to run their company, they should charge more rather than looting and resorting to fraud.
I have since uninstalled the OYO app from my phone. I appeal all others to be wary of this con company and stay away to prevent yourself from being cheated.