Hi, I am really very upset with OYO rooms policy, they dont explain policy before booking and it wont be easily visible to customer in website. Coming to my experience, I am from Hyderabad, we have Marriage and reception early hours at 4:30am, we booked Oyo room near to Marriage place. They have taken booking, before check in I received call from Oyo, I asked them we will check in evening 6:00pm and go to function and pl extended check out time for 1 hr, I told them I am from Hyderabad and next to ur hotel marriage is taking place. Then OYO person told that we need to submit the Non - Hyderabad ID proof, I told when I am from Hyderabad, why will show other ID proof which I don’t have. They told. It’s our policy we will take same station ID proof, so that means they are entertaining FAKE ID PROOFS, I asked them u want to create fake ID and produce? Hotel management is arguing, why to book room. if ur local person I told about my Marriage party, in case f any one has Medical emergency their family members instead of doing up and down 30-40km in traffic, they prefer to stay in Hotel rooms, why cant a local person can stay in Hotel room? The hotel person told not supped to stay unless provide other than Hyd ID proof.
The hotel name is Belson Taj - Secunderabad.