Hello Team,
I am very unhappy with the service provided on the booked oyo room.
OYO Home 10868 Villa GOA
The booking was done for 6 members for 2 days ie 26th to 28th.
1.There was no OYO assistance to receive at the property who by the way, kept calling so many times checking abt our arrival.
2.The cleaning was room was still in progress even after we checked in an hour late.
- Oyo Assistant kept calling multiple times to send out photos of our IDs proofs to multiple phone numbers - this was security issue for us.
4.There were 2 bathrooms and both kept giving electric shocks on touching the taps or showers .
5.Flush was not working .
- Getting electric shocks on many of the switches on the property.
7.Even after multiple calls to fix the issue when we were still at the property, there was no one to fix it, instead the oyo assistant, kept speaking rudely over the call and threatening to come at the property at 3am .
8.All the water supply was cut out when we checkout half n hour late and 2 guys from oyo were at the property(we were in between taking baths)
9.Even after booking for 6 ppl, there were only 5 blankets and sheets.One of us had to sleep down .
Till the end, no issues where fixed even after escaling the matters to senior excetive and received very unhappy experience.
We paid 12000rs, for this property and received extremely bad experience.
This is the first time we faced problem with OYO which by the way is a very good app but with this experience, I would like not to continue with this app for future.