I M SUMEET, A FREQUENT TRAVELER. I HAVE BEEN USING HOSPITALITY FACILITIES LIKE OYO, FABEXPRESS, ETC SINCE MANY YEARS. THESE FACILITIES WERE WELL MANAGED AND HELPED THE CUSTOMERS AND TRAVELLERS GREAT COMFORT AND EASE IN CHECKING IN.
HOWEVER RECENTLY, OYO HAS LOST IT’S MANAGEMENT IN PROVIDING TRAVELLERS AND CUSTOMERS EASE IN CHECKING IN.
VERY RECENTLY I MADE 3 BOOKINGS ON OYO APP WHICH OFFERS GREAT DISCOUNTS ONLINE. HOWEVER ON REACHING THE HOTELS AND OYO PROPERTIES. THE MANAGEMENT SIMPLY DENYS THE ROOMS SAYING. THE BOOKED ROOM IS UNAVAILABLE. AND IF WE WANT TO STAY WE WILL HAVE TO PAY EXTRA MONEY FOR SAME BOOKING.
THIS IS VERY REDICULOUS WHEN CUSTOMER SERVICE ALSO DON’T HELP IN ANY WAY.
I M REALLY DISAPPOINTED WITH OYO HOSPITALITY MANAGEMENT AND WOULD RECOMMEND OTHERS TOO NOT TO USE OYO IN FUTURE TO AVOID EMBARRASSING SITUATIONS.
OYO MANAGEMENT. . KINDLY IMPROVE YOUR BUSINESS AND MAKE TRAVELLERS STAY COMFORTABLE RATHER THAN DIFFICULT.