I have booked Oyo Room for my stay on July 8th to July 10th 2023. I was traveling with my aged mother to Pune. They have confirmed my accommodation in Collection o Hotel Galaxy Executive . They have given me some offer and made me pay for the booking before my arrival. I got the confirmation also then upon my arrival when I called to the hotel, the manager listened and disconnected my call. After some time I received a message on my phone, my accommodation is shifted to Flagship Hotel Kalki in at lohegaon. When I recontacted Galaxi they said we have informed Oyo that we no longer takes any booking. So I reached the location of flagship hotel Kalki in and there was no sign of hotel there, we spend almost one hour searching for that hotel and my elderly parent was exhausted after long journey and this trouble finding the hotel. When we reached the hotel, the manager was saying we have not got any booking from you. I was shocked . He said if you want I will give you another booking from here and told me a higher tariff. So I couldn’t agree upon I called Oyo and they shifted to another hotel and made another payment as my old parent was getting annoyed with all this happening . We were two ladies traveling to pune. After booking in Oyo hotel Star Inn and making payments, I called the property and the manager straight away denied us check in saying we dont accept shifting. I tried to contact Oyo customer care, they never attended or helped me and I tried through application, there also I haven’t got any help. Then Flagship hotel Manager said I will get you all the refunds, you book my hotel and he was continuously talking to an oyo manager from his mobile about our booking not for us for some of his requirements and needs which we are not aware of. I asked him to talk to that manager about our matter he said Oyo is my client, not you I cannot talk. It was getting delayed we didn’t had any other option so we payed the high tariff at his property and stayed in for two days . I haven’t seen such a poorly maintained property with high tariff in my life time . When checked with Manager he said we usually don’t give this for family, we sell it for hourly basis to couples. I regretted my decision to book through oyo. Some how we completed our official work and vacated the property . The manager have not done anything to get us refund, but I called Oyo support team and helpdesk took my request after discussing with them for nearly 6 hours . each call of mine was 1 to 2 hours duration as I never wished to leave this matter . I elaborately reported this matter to let people know
This platform is not safe for families
Lots of middle man and tie ups collapsing their systems
3.Oyo sales team, never check with hotels or customers before altering the booking
They collect all the payments IN advance
Their application or customer care will never support you when you are in need but after all sufferings, their helpdesk will check your issues and will initiate refunds. Whatever we booked in OYO they refunded . But what about high tariff we paid for such a poor maintained property and the mental stress me and mom undergone due to mismanagement of our bookings. My suggestion never book for families through Oyo. And if at all you are booking in need, never give them any advance payments . Only after checking in to property, do any payments. No guarantee room will be ready or the hotel is aware of your booking. Stay safe . I never faced any of this problems with any other applications so far.