I am writing to express my deep disappointment and frustration regarding a recent experience with OYO Rooms, reservation number 4163111554.
On 29-02-2024, my father and I made a reservation for an AC room at OYO MAJESTIC INN and we paid an advance amount 1662 for the booking.
However, upon arrival at the hotel on [01-03-2024], we were informed by the hotel staff that only non-AC rooms were available, despite our reservation clearly specifying an AC room. This was not only inconvenient but also unacceptable considering that we had made our reservation well in advance and had specifically chosen an AC room for our comfort and convenience.
Upon discovering this discrepancy, we immediately contacted OYO customer care to seek assistance in resolving the issue. Regrettably, our experience with OYO customer service only compounded our frustration. The customer service representative we spoke to was unhelpful and failed to provide any satisfactory solution. Despite multiple attempts to resolve the issue, including requesting a refund for the advance amount we had paid, we were met with indifference and a lack of accountability on the part of OYO.
As a result of this unsatisfactory experience, we were forced to endure discomfort during our stay at the hotel and incurred additional expenses to find alternative accommodation. Furthermore, the failure of OYO to address our concerns and provide adequate compensation for the inconvenience caused reflects poorly on the company’s commitment to customer satisfaction. So we File A police Complaint against this type of fraud Cheating to the Customer service and Instant refund issue.
Therefore, I am formally lodging a complaint against OYO Rooms for the following reasons:
1. Failure to honor our reservation for an AC room as confirmed.
2. Poor customer service and lack of assistance in resolving the issue.
3. Refusal to refund the advance amount paid for the reservation despite the unfulfilled booking.
I request that OYO Rooms take immediate action to rectify this situation by:
1. Providing a full refund of the advance amount paid for the reservation.
2. Conducting a thorough investigation into the incident to prevent similar occurrences in the future.
3. Offering appropriate compensation for the inconvenience and dissatisfaction caused.
I trust that OYO Rooms will take this matter seriously and take prompt steps to address our concerns and restore our faith in the company’s services. I expect a timely response to this complaint and resolution of the issues raised.