I own a Palio ELX 2003 model, which was bought after lots of research B segment cars. The Santro, Zen and Wagon R were omitted because of their flimsy build. I read/heard lots of complaints about the dealer in Bangalore. But my experience was completely different.
From the moment I stepped into the showroom till I had the delivery of the car, the Sales rep and the manager at the Koramangala showroom were very helpful. They even made the delivery on time, with all the customizations I asked for.
Now the story part..
I was driving from Bangalore to Kerala. Near Krishnagiri, a TNSTC bus came thru my side of the double road. It was a head on collision with the Bus. I felt an average Thud inside the passenger cabin. The seat belt and the car body shell saved me from any major injuries.
After the accident, the passenger cabin was intact, even though the driver side door and bonnet was completely damaged.
I am very sure, that if it was any other car, the story would be different.
Kudos to Palio..............
Epilogue:
I got the car repaired at Sundaram Motors at Kasturba Road. As for my experience, the guys were extremely helpful. The only glitch was a delay in the delivery.