I am currently in Chennai and I called up ITC Grand Chola for lunch. I was told that I could come in and that there was no major wait. When I arrived with my family, I was kept waiting for one hour despite multiple requests and the person on duty- Faras was also quite rude. People who came after me were let in. After an hour.
I got a table but to my shock, there were no waiters to attend on us. Later we were told there were no soup bowls. The hotel staff were apathetic and even arrogant. This was my worst ITC experience and I have used ITC hotels in many cities in India and believed the new chennai hotel will be good. Unfortunately I wasted my money(2700 per person for 4) for some ordinary food and horrible service.
I would rate the ITC Grand Chola experience below that of an average restaurant and am incredibly disappointed!