I purchased this few months back and I will tell you the problems I faced. During the installation I found out that Panasonic does not supply the electric wire and plug that connect the indoor unit to the power supply. Well each and every brand provides such basic amenities. They sell an electrical appliance and don’t give you a wire. Also most AC remote control devices nowadays come with a backlight so that one can operate it in darkness but this one doesn’t. It does not work from a distance more than 10-15 ft away from AC. Also the movement of ac is restricted AC air to not flow directly onto me. Installation is done by rookie people really, they dont even know the basic equipment required during the installation and come unequipped with nothing but a drill machine and pipe cutter. I noticed the cracking sound problem from day one and notified the customer service immediately and from then and 4-weeks after purchase, the problem is still there and no further movement in the saga. So I wont recommend this. THank you.