I purchased PANASONIC NR 363 BM refrigerator on 2009 Diwali. The day the refrigerator was purchased, there started mny problems. On the first day, no one came frst of all for the demo of the new fridge. At last I started th refrigerator on my on after a week’s waiting for the company person to come for demo. I was shocked to see that the refrigerator was not working. I compalined at Panasonic CC. Someone, from there came after 2-3 days delay. Once again, this was very irritating. The person told me that the PCB is faulty and needs to be replaced. He told me that it will take some days to get it repaired. I asked to replace the refrigerator as this was new and did not want the defective piece, . But they did not hear to me . After a 2- weeks time this was changed. In 2010, again the fridge stopped cooling. I again called the CC technician. They corrected it and repaired it immediatedly. Again in June 2011, the gas from the refrigerator leaked. Again the technician was called and filled the gas and charged an amount of Rs, 1800. Again after a month, the refrigerator stooped cooling. Once again the technician came and told that the Compressor is now faulty and needs be replaced. To give me a big shock, he told that it will take another 6 weeks to replace the compressor as this is not available in India and they have to get from outside country. The fridge though was purchased from a shop nearby my house.in INDIA. I ask the cc, that if the parts are not available in INDIA then why do they sell such refrigrators here. I am waiting still in September after 2 months fo the compressor to come. As they sent a wrong code of the clompressor and will take another 6 weeks to get it. I do not know what HELL is this. This is the worst Custome r care I have ever seen. I willnever ever recommend this product and company to anybody. Moreover, I called number of times to the service centre, everytime they say that I will get in anoher 15 days, Only GOD knows when I will get my refrigerator repaired.