The main consulting Physician was very good, as and when he visited things sorted out despite appearing to be going out of hands a couple of times.
All systems are in place e.g. the billing procedures, regular inspection by house keeping in-charge, dietician etc. However, it is the quality of service which needs attention by the management.
The rooms are good and apparently clean but with mosquitoes (anaphelese). The Head of services inspecting did not believe therefore a few dead mosquitoes killed with some effort were shown to her. She did not do anything on the first day but the lady who came to examine services next day arranged an ’All out’, and it hardly worked as mosquitoes seem to have developed resistance against these. Something need to be done about this serious health hazard present within the hospital premises.
But there are bigger problems e.g. the quality of skills nursing staff possess. Though not incourteous and rude, they do not know their jobs, particularly putting ’candula’ /IV fluid needle into the veins with the exception of few. I am sure even doctors must also be frustrated with this. I hope that the hospital works to improve this vital workforce by training.
The patient had horrible second night as her condition deteriorated but the Resident doctor did not turn up despite being informed by the nursing staff. The nurse on duty also ignored our repeated request to do something about the abdominal pain and loose motions patient had been having as IV fluid/inlet of antibiotics had also stopped due to blood clot. After 5 hours of pain, fortunately the patient recovered at her own. The R Doc apologised next morning for not being able to come the last night.
Quality and taste of the food given to the patient was Excellent and the Hospital deserves Compliments for the same except the quality of ’Paras’ made curd which was sour.
The best thing about the hospital, I do not know whether it was doctor specific, was that at no stage we felt that there is tendency to overstretch our stay or bill us for more things to encash our stay.
Overall, the quality of the Physician concerned and ’non looting’ attitude would keep me visiting this hospital again when in need as Gurgaon is a difficult place and I find it in-general a ’Loot Gaon’. I hope there is improvement in grey areas as mentioned above and also provided to them through the feed back form, which too is a good system the hospital is having.