PSK seems like a good start as compared to the issues we Indians face with Govt offices. Finally they are using technology and the process is going fast. But again there is some connection between the ppl at the front desk(first phase of process) and so called "passport agents" who get the job done for ppl for 500 bucks.
After this 1st phase , the scanning of photo, thumbprint etc went well. But the long wait after that !!! I still dont know why do they have these old ppl as passport officers who dont know how to use computer, who cant see well. Worst part of it all , all these old ladies go off to lunch together making some 100 applicants wait (who themselves have been waiting since morning without even having breakfast )! and when we question them they r like "what we are not supposed to eat or what ? come back after 1 hr" !!! I know u ppl need to eat but not all at the same time ! take turns , do ur work and then eat !!
Anyways got done with this process finally after so many hours. Better than other offices like BSNL where again these old ppl are soooo lethargic !!
When will all govt offices in India become better !??? maybe at 2080 ???