Stay away from Payoneer! Payoneer= Scammers heaven
Guys, Please take care of whether You’re a freelancer or doing any kind of business with Payoneer. They do their best to help scammers steal your money with the worst-in-industry customer service. They can Block Your funds even if the sender clarified that the funds were sent for a service that was done. They took my funds after 1 month from the date received although the sender highlighted that service is done and that transfer amount is nonrefundable. You can find the below details:
1- At 24th of April I did a digital service for a client and completed it so the customer sent to me 610 USD also highlighted in the description of the transaction digital Service work has been done, non-refundable’
2- On the 29th of April. I logged into my account and All of a sudden nI found that my balance & all services are blocked on my Payoneer account
3- Contacted Live support. They said Actually we don’t know the reason we will feedback within some business days! and here starts the misery and bad level of service
4- Second day(30th of April) I created a Trouble Ticket at Better Business Bureau Serving Metropolitan New York as I found no support from the Payoneer side. Accordingly, Better Business Bureau told me that my Complaint has been sent to Payoneer and pending their feedback
5- On the 4th of May, Payoneer only contacted me after creating this complaint(as if they care about credibility only when complaints are made everywhere). Payoneer sent the mail highlighting that they received the complaint and that they reviewed my account as they do revision for sender and receiver of the transaction(although the transaction stats is confirmed and sender highlighted that service received) they also highlighted that concerned team is currently reviewing the transaction
6- Thanks to noting that the above mail wasn’t updated from their side to Better Business TT(will refer later to this point at a consequent update)
7- On the 5th of May, They apologized for the delay. we will contact you soon(no estimated SLA as usual as they don’t have any SLA for anything there what system procedures for customer experience ruining department):D
8- 11 Days later, the 17th of May. they sent an e-mail that I violated Payoneer terms of service we will block your account and You won’t be able to withdraw your funds before 24th of July, for now, don’t send funds over Payoneer(after 24th of July contact us about withdrawing Your funds). till now 23 Days passed with funds on hold with no clear resolution or any sign that any action was executed on the account funds
9- 20th of May they sent an e-mail to me(this time unlike point No. 6 they updated also the TT on a Better business . they will do everything to close the TT and steal Your funds). they highlighted that the sender reported the transaction as unauthorized so they refunded the amount back to the sender and the rest of the funds won’t be available for withdrawal before the 24th of July! even the worst bucket shop won’t behave like that!
10 I contacted their live chat on the same day. Their live chat said that the issue is still under investigation and no action was taken yet regarding the whole case . I asked then why this update was sent stating that funds were refunded to the sender. He had no clue only saying repeatedly that he checked my entire account and that he knows what he is talking about as this is the current status no need to worry.(Trying to handle me so they can close Better Busines Bureau and run away with my funds)
N.B.: 1- All detailed evidence for the above points to be provided upon request. or in case they tried to play fishy games again 2- If their claims are right, they didn’t even clarify my violation of rules as If I’m not a part of the investigation. The investigation scenario was. the sender claimed .wait. the claim is valid .wait. refund is done wait 3- The funds were available for 3 days before the block was done on my account. if their review of the transaction wasn’t completed how did they made it available for me for 3 days to withdraw before blocking the account. assuming that the review was done so how come they claim now that revision was still under progress. A valuable lesson to be learned here - if you have funds with them withdraw immediately before they steal your funds too! For Scammers. You can scam any Payoneer account hold. Just say the transaction is unauthorized after receiving the service and they will do their best to steal the other legal account funds. Sad story To make things short, This Scam Company called Payoneer. They are pioneer in scamming client funds with all possible ways, No estimated time for any action to resolve your issues with them. Worst customer service in the industry. Your funds aren’t secured as they can be refunded later by the sender at any time even if he confirmed that service was done. stay away.