Well, paytm is one of the mostly used virtual wallet in India.I have been using it since 2014.Initially I used it for doing cellphone recharge.It was indeed extremely beneficial as I no longer needed to go anywhere outside to recharge my cell phone. Gradually Paytm has expanded its service.Now we can do bus booking, flight booking, hotel booking as well as shopping.But with expansion of there business, the quality has declined drastically.Now they charge you if you transfer your money from paytm wallet to bank account.
The customer support system is also non responsive with increase in the number of customers.I am sharing one such issue- On the month of January I booked a hotel name SAHARI ALBARAD in Munnar, Kerala through paytm.But despite my reservation, the hotel manager alloted the rooms to someone else and proposed me to accomodate in a different near by hotel which was an extremely cheap hotel with no power backup and AC.When I complained to paytm, they just appologised for the inconvenience and did not take any further action on the hotel.From that day, I have decided not to use paytm for hotel booking and also advice you the same.Thank you