I am using paytm for the last two years for recharge and shopping . I shopped a lots of items form and returned them a few too I never faced a problem form them . its not wise to blame some one for on reason ultimately u should be careful enough before ordering anything online because the money is your good web side I trcfer 5000 for my bank by paytm in 2min trfer done I happy with its I use its ever day gud one