Well I have been using paytm from 2-3 years and for 1 year I only used it for only recharge and I was not very sure about shopping from paytm but then there were some great offers on paytm so I shopped and from then I have shopped several times. Sometimes I got the product good but sometimes I didnt even got the full order but customer service always helped me I mean I never lost my money they everytime refunded my money so I will not complaint much about it but I will not recommend anyone to buy something like laptop, televisions and bigger and expensive items because that can be risky but they offer huge discount which can attract some users actually a lot of people but the fault is not of paytm the fault is of sellers they send defective items but paytm shoukd check the product before sending it to their customers. Atlast I would like to say that you can order small items without tensioning for your money but ordering expensive items would be risky.