I used paytm quite a lot but since one of my transaction failed and my refund was not complete, I have stopped using it. Paytm does not allows cancellation of movie tickets. The customer care is the worst. I sent them email direct messages but they just asked my email and contact number and did nothing.You cannot directly talk to a customer service executive you have to complain to a machine. The concept of paytm is good but when this app was launched there were many offers on movie tickets and cashback offers but now there are hardly any.