Dear Namitha,
Thank you for contacting Paytm.com.
This is with regards to the concern which you have registered with Paytm against the order number 1158131914.
We have raised a complaint with the concerned team to provide a resolution for your issue. We will get back to you with an update in next 72 hrs.
Look forward to see you again at Paytm.
Best Wishes,
Saurabh
Aug 31st
"Hello Madam
Thank you for placing your Order #
We have raised a complaint with the concerned team to resolve this issue. We will get back to you with an update in next 48 hrs.
Please let us know if you have any more queries.
Happy to help!
Neha
Another interesting mail
nter Tracking details:
https://paytm.com/shop/returnOrder?od=1158131914&i_d=1199733824
We would like to inform you that currently we are unable to schedule a reverse pick up from your location.
We would request you to courier it back to the merchant at the address as mentioned on the shipment. Please include all price tags, labels, original packing and invoice along with the item. The item must only have been used for trial. It cannot be used, washed, ironed or tampered in any way.
Request you to kindly share the Scan copy of your POD(courier slip) at below mentioned email id so that we can track the shipment further. Once the product reaches the merchant, amount will be refunded to your Paytm account along with courier charges as Paytm Cash.
Should you need any further assistance, Please Click Here
September 5th mail.
Dear Namitha
Please accept our apologies for the inconvenience caused to you. We are positive that we can resolve this issue right away. Please give us a chance to make things right for you.Certainly this is not what we want our customers to experience.
As discussed on call, We have raised a complaint with the concerned team to resolve this issue regarding bank refund & we will refund the amount in to your bank account from which bank you have paid . We will get back to you with an update in next 24-48 hrs.
Should you need any further assistance, let us know.
Happy to help!
Till now they have not done it. Now they changed from 48 hours to 96 hours