I ordered for a Portable hard disk from PAYTM w.r.t Order # 973341663.
The ordered model was
Company: Western Digital
Model: My Passport Ultra
Color: Grey color
Capacity: 1TB
While model received was
Company: Western Digital
Model: Elements
Color: N.A
Capacity: 1TB
Thus, I received a cheaper product, which also has a lower warranty in India. I specifically order for the better model.
Now, it was delivered to me on 23 May and same day I filed complaint with the company. They said they will pick up the item and refund me my money.
Now its already 12 days and nobody has come to pick it up from me. Every time I call the company, they are giving a repeated reply that somebody will pick it up in 24-48 hrs. The product is lying in my office desk desk sealed pack ever since. I suspect their motive and also sick of calling them. this is unprofessional and uncalled for.
I want to register a complaint against them.