I ordered an Insulated bottle cover from Paytm which on website looks like a nice pink cover and when it arrived, I was surprised to see that what they call Insulated is nothing else but A Roll of thermocol placed inside the cover and because of this, no bottle fits inside it. In addition to that when I checked the Product description, it was no mention about the thermocol, neither the image showing inside of the bottle cover.
After this I Immediately raised a return request on their website on 11th of March. and marked the reason as did not like the product since it was present in the dropdown . Since nobody turned up to pick the product till 5 days, I again checked on their website and I was shocked to see that my return request has been rejected by seller.
Upon contacting Paytm, one of their said they will look into the matter. As the seller will only accept defected/wrong products. Upon telling them that in this case I would like to change the reason so they said "Please provide us with 48 hours of time " and they mentioned the same in the email.