I am a consumer of this website from September 2013. This product is really good with great and easy to use interface for recharging for various service providers. But from past few days I am getting too many failures when I try to recharge my BSNL number.
I do not rule out the fact that there could be be technical glitches and it is quite possible with a website with good traffic. Being a software engineer and have been associated with many payment gateway system I understand the complexity involved behind card payment processing.
As per payment descriptor reflected on my account statement this particular website uses SBI payment gateway. However coming to the point when I recharged one of my alternate prepaid number today the amount got deducted from my bank account and I received an automated email saying that the recharge was successful but the amount had not been credited to my prepaid number.
When I logged in to the online portal it showed me that recharge was successful and very next moment the page refreshed and it is showing me a message that it getting transferred to the bank. To my surprise when I logged in and checked my account there was many debit for unsuccessful recharge for which the amount was not credited to my account for recharges I had done in December.
When I informed one of my friend who is a corporate lawyer for a suggestion he asked me to write a complain saying that if the same amount is not credited to my account we would complain to VISA . THEY FLASH MESSAGED BACK ON MY CELL PHONE saying ___PROCEED___ . I was shocked seeing that. I have not received any reply of my complain from them till now apart from ___PROCEED___.
I hope this was not done deliberately by them, but if its done there is a serious need of free online consumer forums to take these kind of abuses to people so that they do not fall prey to them and lose their money and respect.
Regards.